Unified Digital Engagement Channels | unifi.link
Every Customer, Every Channel - One Seamless Platform.
Unifi.link brings together voice, chat, WhatsApp, SMS, social, and more into one powerful, unified inbox. Engage with customers wherever they are, in real time, with AI-enhanced tools and full CRM integration.
Why Choose unifi.link for Digital Engagement?
✔ Omnichannel Inbox
View and respond to customer messages from WhatsApp, Facebook, Telegram, Live Chat, web chat, SMS, and voice – in one simple dashboard.
✔ Seamless CRM Sync
Messages and interactions automatically sync with Salesforce, HubSpot, Zoho, and others. View contact history, notes, and outcomes instantly.
✔ Live Chat + Chatbots
Provide instant answers with branded live chat or deploy smart AI chatbots to qualify and handle queries 24/7.
✔ Social + Messaging Integrations
Support customers via WhatsApp, Messenger, Instagram, and SMS with integrated workflows.
✔ Voice & Chat Blending
Let agents manage inbound calls and digital messages from one screen. Save time and improve resolution speed.
✔ AI-Powered Replies
AI-assist drafts responses, suggests actions, and identifies sentiment so agents can reply faster and smarter.
✔ Team Inbox + Routing
Assign incoming queries to the right person or team, with real-time availability status.
✔ 24/7 Digital Presence
Never miss a message. Auto-responses, triggers, and off-hours fallback ensure full coverage.
Unifi.link vs Competitors
Most providers only offer basic chat or isolated channels. Unifi.link delivers:
Unified multichannel inbox (chat, voice, social, SMS)
AI-enhanced automation & response suggestions
Native CRM sync with no connectors needed
One monthly plan – no extra fee per integration
Web, desktop, and mobile agent access
Transparent Pricing
Digital Channel suite from €12/user/month
Included in Business & Enterprise plans
No setup fees or channel add-on charges
API & Zapier support standard
Core Features:
Unified inbox for chat, WhatsApp, socials
Web chat & live chat widget
CRM integration
AI draft replies & sentiment alerts
Agent presence + routing
Multilingual support tools
99.99% SLA
Ideal for Customer Service, Sales & Support Teams Whether you’re managing inbound queries, lead capture, or real-time support, unifi.link gives you the tools to respond faster and serve better.
“With unifi.link, we replaced 3 different tools with one simple inbox. Our reply time dropped by 40%.” – Support Manager, E-commerce Retailer
Bring every conversation into one place. Contact us to try our unified inbox for 30 days, free.
