Frequently Asked Questions
Got Questions? We’ve Got You Covered.
What is unifi.link?
Unifi.link is an all-in-one AI-powered telecom and digital engagement platform that offers cloud-based phone systems (VoIP), mobile services, broadband connections, messaging, and merchant services for modern businesses.
Who is unifi.link for?
We serve start-ups, SMEs, and enterprises across industries who need a scalable, secure, and feature-rich telecom solution.
What phone system features does unifi.link provide?
Our cloud system includes:
- Multi-Office Configuration: Connect all your offices worldwide.
- Unlimited Extensions: Create extensions for all your team members at no additional cost.
- AI-Powered IVR: Allow your AI assistant to handle incoming calls.
- Real-Time Wallboards: Visualize and monitor your contact centre SLAs and KPIs efficiently.
- CoreUCX Portal: An agent workspace with access to all communication channels connected to your organization (Voice, Video, E-mail, Live Chat, SMS, WhatsApp, Messenger, LinkedIn, Facebook, Instagram, and more).
Can I port my existing phone numbers to unifi.link?
Yes, we support porting from most UK, Ireland, and international carriers. The process typically takes 3–5 business days with full support from our team. (Some international numbers may take longer to port due to local porting regulations.)
Do you offer mobile and desktop communication apps?
Absolutely. Use unifi.link on desktop, laptop, tablet, or mobile device (Windows, macOS, Linux, iOS, and Android) – stay connected anywhere.
What AI features are available?
Our AI tools include:
- AI Receptionist: Your personal AI assistant capable of handling incoming calls, emails, Live Chats, SMS, and social channel messages
- Sentiment Analysis: Tools for performance reviews to improve customer service and team efficiency
- Call Transcription: Converts speech to text
- Voice Synthesizer: Converts text to speech
What CRMs or platforms do you integrate with?
Unifi.link can be integrated everywhere using Open API:
- Salesforce, HubSpot, Zoho, and other major CRMs
- Microsoft Teams, Slack, Gmail, WhatsApp Business, SMS
- And more via webhooks and APIs
Do you offer free trials?
Yes, enjoy a 30-day free trial with access to core features. No credit card required.
How is pricing structured?
We offer flexible plans based on size of your team and usage. Contact our sales department for a tailored quote.
Phone: +353 (0) 1 906 0906
E-mail: sales@unifi.link
How do I access my billing or invoices?
Visit billing.unifi.link to manage your billing, view invoices, and access support.
What support options are available?
24/7 live technical support is available via phone, chat, email, and on-site services. You can also raise tickets from our customer portal.
Phone: +353 (0) 1 906 0808
E-mail: support@unifi.link
Support portal: support.unifi.link
Is unifi.link secure?
Yes. We use end-to-end encryption, SRTP/TLS for voice, and are GDPR compliant to protect your data.
What is your uptime guarantee?
We offer 99.999% uptime with SLA-backed reliability for our phone and messaging systems.
Still have questions?
Please contact us on any of the below listed channels:
Phone: +353 (0) 1 906 0906
Email: info@unifi.link
Support Portal: support.unifi.link
Live chat: live chat
We’re here to help.